Terms & Conditions

Last updated: 4 June 2026

1. Agreement to Terms

These Terms and Conditions ("Terms") govern your access to https://bento-digital.com and your use of services provided by Bento Digital ("we", "us", or "our"). By using our website or entering into a project with us, you agree to these Terms. If you are entering into an agreement on behalf of a company, you represent that you have authority to bind that company.

For specific projects, a separate proposal, statement of work, or contract may apply. Where there is a conflict between these Terms and a signed project agreement, the signed project agreement takes precedence.

2. Services

Bento Digital provides digital agency services including, but not limited to, website design, website development, SEO, digital marketing, e-commerce development, content creation, and social media management. The scope, deliverables, timeline, and fees for each engagement will be defined in a written proposal or contract agreed by both parties before work begins.

We reserve the right to refuse or discontinue services where a request is unlawful, unethical, outside our expertise, or incompatible with our values.

3. Client Responsibilities

To enable us to deliver services effectively, you agree to:

• Provide accurate information, timely feedback, and required assets within agreed timelines.
• Ensure you have the rights to any content, logos, images, or materials you supply to us.
• Designate a primary point of contact for approvals and communication.
• Grant access to accounts, platforms, or systems reasonably required to complete the work.
• Review deliverables promptly and raise concerns within the review period stated in your proposal.

Delays caused by late feedback or missing materials may affect project timelines and delivery dates.

4. Payments and Invoices

Fees, payment schedules, and accepted payment methods will be set out in your proposal or invoice. Unless otherwise agreed, project work may require a deposit before commencement, with remaining balances due according to the agreed milestone schedule.

• Invoices are due within the period stated on the invoice, typically 7–14 days unless otherwise agreed.
• Late payments may pause work and may incur interest or administrative fees as stated in your contract.
• Retainer services are billed in advance on a recurring basis unless otherwise specified.
• All fees are exclusive of applicable taxes unless stated otherwise.

5. Intellectual Property

Upon full payment of all fees due for a project, ownership of final deliverables created specifically for you will transfer to you as defined in your project agreement, excluding any pre-existing tools, frameworks, templates, or proprietary methods we use across client work.

Until payment is received in full, all work product remains the property of Bento Digital. We retain the right to display completed work in our portfolio, case studies, and marketing materials unless a confidentiality agreement states otherwise.

You are responsible for ensuring that materials you provide to us do not infringe third-party intellectual property rights. You agree to indemnify us against claims arising from content you supply.

6. Confidentiality

Both parties agree to keep confidential any non-public business, technical, or financial information shared during an engagement. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

7. Revisions and Approval

Each project includes a defined number of revision rounds as stated in the proposal. Additional revisions, scope changes, or new features requested after approval may be billed separately. Deliverables are considered approved if no written feedback is received within the review period specified in your project agreement.

8. Warranties and Disclaimers

We warrant that services will be performed with reasonable skill and care consistent with industry standards. Except as expressly stated in a signed agreement, our services are provided "as is" without warranties of any kind, whether express or implied.

We do not guarantee specific business results such as search engine rankings, traffic volumes, conversion rates, or revenue outcomes. Digital performance depends on many factors outside our direct control, including market conditions, platform algorithm changes, and client execution.

9. Limitation of Liability

To the fullest extent permitted by law, Bento Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, arising from or related to our website or services.

Our total liability for any claim arising from a project shall not exceed the total fees paid by you to us for that specific project in the twelve (12) months preceding the claim, unless a higher limit is agreed in writing.

10. Termination

Either party may terminate a project in accordance with the termination clause in the applicable project agreement. If no specific clause exists, either party may terminate on written notice if the other party materially breaches these Terms and fails to remedy the breach within fourteen (14) days.

Upon termination, you remain responsible for fees owed for work completed up to the termination date. We will deliver work product paid for to date in a reasonable format, subject to outstanding balances being settled.

11. Website Use

When using our website, you agree not to:

• Use the site for any unlawful purpose or in violation of applicable laws.
• Attempt to gain unauthorised access to our systems or networks.
• Scrape, copy, or reproduce site content for commercial use without our written permission.
• Introduce malware, spam, or harmful code through the site or contact forms.

Content on this website is provided for general information only. We may update, suspend, or discontinue any part of the site at any time without notice.

12. Governing Law

These Terms are governed by the laws of Bangladesh, without regard to conflict of law principles. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh, unless otherwise agreed in a signed contract.

13. Changes to These Terms

We may revise these Terms at any time by posting an updated version on this page. Changes take effect when posted. Your continued use of the website after changes are published constitutes acceptance of the revised Terms.

14. Contact Us

For questions about these Terms, contact us at [email protected] or via WhatsApp at +8801918541374.